CVJobMatch / Guides

Customer Service Resume Example

Customer service hiring managers look for three things: which channels you've worked in, how much you handled and how well. This example shows all three.

Check my CV / resume against a customer service job

First check is free. No account. Your CV / resume isn't stored.

Example

JORDAN TAYLOR
City · jordan.taylor@example.com · +00 000 00 000

Customer Service Advisor · Phone, chat and email support

SUMMARY
Customer service advisor with 3 years in telecom and e-commerce support. Handles 50+
contacts a day across phone and chat, with CSAT consistently above 92%.

EXPERIENCE
Customer Service Advisor, Company A                 2023 – Present
- Handled 50–60 phone and chat contacts a day in Zendesk
- Resolved billing complaints and escalations within SLA
- Wrote 15 knowledge base articles that reduced repeat questions

Retail Assistant, Store B                            2021 – 2023
- Served 100+ customers a day and handled returns and complaints

SKILLS
Zendesk, Salesforce Service Cloud, live chat, complaint handling, de-escalation,
CSAT and NPS, English (fluent)

What makes it work

• Channels are named: phone, chat, email
• Volume is shown: contacts per day
• Quality is shown: CSAT, SLA, fewer repeat questions
• Tools are named the way job ads name them

Adapt it to the job

Check which channels, tools and metrics the ad mentions, and lead with the ones you have. See our customer service keywords for more terms.

Related guides